Terms of use

1. What Trade Metrix is, and what it is not

Trade Metrix Technologies (proprietorship) (“we”, “us”, “our platform”) provides algorithmic trading software. The platform helps a user design, test, paper and operate their own trading logic. The user supplies the strategy, the parameters, the risk policy and the execution decision.

We are not, and do not hold ourselves out to be, any of the following:

a broker, dealer, sub-broker or fund custodian

We do not accept, hold, transmit, route or custody funds, securities, derivatives or crypto-assets. We do not execute orders as a principal or as an agent for a fee, and we do not operate a trading account on your behalf.

an investment adviser, portfolio manager or fund manager

We do not give personalised investment advice, do not recommend a security or instrument to you, and do not manage your portfolio. We are not registered with SEBI as an investment adviser, research analyst, portfolio manager or investment manager.

a research analyst

We do not publish research reports, recommendations or ratings on securities in the manner of a SEBI-registered research analyst, and we are not registered as one.

a signals desk, tip service or copy-trading service

We do not sell trading signals, tips, recommendations, calls or “copy trades”. We do not operate a Telegram channel, paid group or third-party account through which trades are pushed to you.

an exchange, clearing member or depository participant

We are not a trading member, clearing member or depository participant of any exchange.

a financial adviser of any kind

Nothing the platform produces is investment, legal, tax or accounting advice. If you need regulated advice, engage a SEBI-registered investment adviser or your own professional advisers.

RISK. Risk factors you should understand

Trading leveraged derivatives, currencies, commodities and digital assets carries a substantial risk of rapid loss. You can lose more than you expect if you are exposed to gaps, slippage, liquidity withdrawal, exchange outages or leverage.

Backtesting, simulation and paper trading do not indicate the results of live trading. Past or simulated performance is not indicative of future results. Every figure shown on this website is a generated sandbox snapshot unless we expressly state otherwise, and no verified live or paper performance is published.

Strategy logic is the user's responsibility. We do not review, endorse, verify or approve the profitability of any strategy, template or AI-generated draft, and their inclusion does not constitute a recommendation to trade.

You are responsible for your own compliance with the laws and regulations that apply to you, including tax, foreign-exchange and anti-money-laundering obligations. Trading foreign exchange or CFDs on Indian residents is subject to the Reserve Bank of India framework administered through authorised persons, and access to unauthorised overseas platforms may be restricted or unlawful. You are responsible for ensuring that any broker you use is permitted to accept you.

The platform may contain defects. We do not warrant that it will be uninterrupted, error-free, or fit for a particular purpose, and we do not warrant the accuracy, completeness or timeliness of any market data or third-party feed.

BROKER. Broker connections and execution

Any broker or exchange connection is optional and is established only at your instigation. Connecting the platform to a broker is described on our website as “adapter-ready”: it means the product boundary is designed for that provider class. It does not mean a live, certified integration exists for every provider, and it does not mean we have any commercial relationship with them.

Availability of any integration depends entirely on that provider's API terms, your account permissions, the products and segments you are entitled to trade, their documentation, their sandbox availability and any certification they require. We do not control any of these and we make no commitment that a particular connection will be available or remain available.

The broker's own terms, margin rules, product eligibility, risk limits, square-off times and circuit limits apply and are enforced by the broker, not by us. Where the platform and the broker's rules conflict, the broker's rules prevail.

We never request custody or withdrawal permissions. We do not handle funds. If anyone purporting to represent us asks you for withdrawal rights, payment of money, or your one-time password, it is not us — end the conversation and report it to us and to your broker.

Orders may be rejected, delayed, partially filled, or filled at a price different from the one displayed, for reasons outside our control. Paper and simulated runs do not reproduce live execution conditions.

AI. AI-assisted features

The platform may offer AI-assisted features that draft strategy logic, summarise research or suggest next steps. They are assistive tools for producing a draft you then edit, cost and validate yourself.

AI output can be incomplete, inaccurate, stale, or unsuitable, and we do not warrant its accuracy, completeness or fitness for any purpose. A draft is a starting point for your review, not a tested or approved strategy.

The AI features do not release orders, manage funds, connect to a broker, or make a decision on your behalf. Where the platform submits an order, that action is triggered by a rule or instruction you configured and authorised.

You remain solely responsible for reviewing, testing, risk-managing and authorising anything the AI produces before you rely on it with capital.

PAY. Plans, payment and access

The platform is sold on subscription plans. There is no free trial, no free tier and no freemium edition. Access is granted on payment, for the plan term you select, from the date payment is confirmed.

Plan prices, included strategy limits and entitlements are shown on our pricing page and may change with notice. A price change does not affect a term you have already paid for.

Prices are exclusive of GST and of any brokerage, market-data, exchange or statutory charges, which are your responsibility.

All payments are due upfront. You must provide accurate payment details and you are responsible for any bank or payment charges.

REFUND. Refunds

All plan payments are non-refundable once paid. By subscribing you confirm that the consideration we provide — software access, infrastructure, onboarding and any setup work — has been committed in full at the point of payment, and that a refund would leave us unable to recover that cost.

No refund is due where: the access credentials have been used; the account or a strategy has been executed, paper-traded or exported; the service was suspended under the acceptable-use provisions and you are being terminated for cause; or the request arises from a result you did not obtain.

A refund may be considered at our sole discretion as a gesture of goodwill. It is not an admission of liability and does not create a precedent.

Where a statutory right of cooling-off or refund exists under applicable law and cannot be excluded, that right prevails over this clause.

This clause does not affect any claim you may have for a failure to provide the service, which will be assessed under Indian law rather than limited by this clause.

USE. Acceptable use

You may not use the platform, or allow anyone to use it, to:

break the law or evade regulation

conceal the origin of funds, evade tax, launder money, or breach any sanction, including those administered by the Government of India, the United Nations, the United States, the European Union or the United Kingdom.

impersonate anyone or misrepresent your identity

including claiming to act for, or on behalf of, a regulated entity when you are not.

reverse engineer, resell or redistribute the platform

except as we expressly permit in writing. You may export your own strategy logic in JSON or Python, and that output remains yours.

send unsolicited communications or scrape the platform

automated bulk extraction, denial-of-service attempts, and any method that degrades the service for others are prohibited.

mislead others about your results

you may not represent the output of a backtest, a paper run or a research tool as a live or verified track record. Our figures are sandbox snapshots and are labelled as such.

trade on someone else's account or share credentials

your broker credentials are yours alone. We ask only for the permissions the connection you choose requires, and never for withdrawal permissions.

IP. Intellectual property

The platform, including its software, interface, design, documentation, generated media and brand, is owned by Trade Metrix Technologies or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use it strictly under these terms. All other rights are reserved.

Your strategy logic, parameters, research notes and exported files are yours. Exporting them does not grant any right in our software, and we claim no ownership of your trading logic.

Our name, logo and brand may not be used to imply endorsement, affiliation or partnership without our written consent.

TERM. Term, suspension and termination

These terms apply from the date you first use the platform or purchase a plan and continue until terminated.

You may stop using the platform at any time. Because fees are non-refundable, ending use of the platform does not entitle you to a refund of a term already paid for.

We may suspend or terminate your access immediately, with or without notice, if you breach these terms, in particular if you use the platform unlawfully, breach a broker or provider's terms, or attempt to access it fraudulently. Where a breach is capable of remedy we will normally give you notice and an opportunity to remedy it first.

On termination you must stop using the platform and delete any copy of the software and documentation. Your data may be deleted 30 days after termination, except where we must retain it to meet a legal or regulatory obligation.

Termination does not affect any right or liability that accrued before it. Provisions which by their nature should survive — including liability, intellectual property, indemnity, dispute resolution and these terms generally — continue to apply after termination.

LIMITATION. Limitation of liability

To the maximum extent permitted by applicable law, including the Consumer Protection Act 2019 and any other law that cannot be contracted out of, our aggregate liability to you for any claim arising out of or relating to the platform is limited to the total amount of fees you paid to us in the twelve months immediately preceding the event giving rise to the claim.

We are not liable, and this limitation covers, for: lost profits; loss of trading capital; loss of data; loss of opportunity; reputational damage; or any indirect, incidental, special, exemplary or consequential loss, in each case however arising and even if we were told such loss was possible.

We do not exclude liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that applicable law does not permit us to exclude. If any part of this clause is unenforceable, it is severed and the remainder continues to apply.

The platform is a tool. Outcomes in financial markets arise from market conditions, the logic you supply and the execution you authorise. We do not warrant that any strategy will be profitable, and we do not warrant that the platform will eliminate trading risk.

INDEMNITY. Your indemnity

You agree to indemnify and keep us indemnified against any claim, loss, damage, cost or expense (including reasonable legal fees) arising from your use of the platform, your breach of these terms, your breach of any law or regulation, or your breach of the terms of any broker, exchange or data provider you connect.

This applies only to the extent the claim arises from your own conduct rather than from our own negligence or wilful misconduct.

CHANGES. Changes to these terms

We may update these terms. The version in force is the one published on this page at the time you use the platform, shown by the “last updated” date above.

Material changes will be notified by email or a notice on the platform before they take effect. Continuing to use the platform after that date means you accept them.

Changes do not apply retroactively to a plan term you have already paid for.

DISPUTE. Governing law and dispute resolution

These terms and any dispute arising out of or in connection with them, whether contractual or non-contractual, are governed by and construed in accordance with the laws of India, excluding its conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods.

Before commencing proceedings, you and we agree to attempt resolution in good faith by written notice. If the dispute is not resolved within 30 days of that notice, either party may escalate it.

Where the dispute is not resolved by negotiation, the parties shall refer it to arbitration by a sole arbitrator under the Arbitration and Conciliation Act 1996. The seat of arbitration is Katni, Madhya Pradesh, India, with the courts of the Jabalpur district having jurisdiction. The seat governs the procedure, the award and the materials exchanged are confidential, and the arbitrator's award is a matter of the seat's legal system.

The language of the arbitration is English. The award is final and binding on both parties.

Nothing in this clause prevents either party from seeking urgent interim or equitable relief from a court of competent jurisdiction, including the courts at Katni or the district court at Jabalpur, and does not prevent you from approaching any consumer forum or authority you are entitled to approach. This clause does not remove any right you have under applicable consumer law.

CONTACT. How to contact us

Questions about these terms, or a complaint, can be sent to info@trademetrix.tech or by post to Floor 1, near TVS Showroom, Panna Mod, Katni, Madhya Pradesh. We aim to acknowledge correspondence within 7 business days.

A formal grievance officer has been designated under the Consumer Protection Act 2019. Grievances may be escalated to the proprietor, reachable at info@trademetrix.tech, who is not the first point of contact and will review the matter independently of the sales team.